Return & Exchanges
RETURNS AND EXCHANGES
Unwashed or unworn merchandise may be returned within 10 days after delivery for a full refund, not including shipping.
Sale merchandise or any order that was purchased with a discount code can be exchanged or refunded in the form of store credit only. No direct refunds if discount code is used.
If you need to return an item, please call (818) 805-9355 to obtain an RA#
U.S. return policy
You may return ShopDivine.com purchases by mailing it to our fulfillment center at the following address:
Attention: Web Returns Department
6600 Topanga Canyon Blvd
Canoga park CA 91303
You will be credited for the cost of the items and applicable taxes. Shipping and discounts are not refunded. Return or exchange a ShopDivine.com purchase by mail
- Please include your packing slip.
- On the packing slip, circle the item(s) you're returning. Please indicate the reason(s) for your return on the reverse side of the packing slip.
- For returns, the original credit card will be credited.
- For exchanges, please call (818) 805-9355
- Pack your return securely in the original package if possible. Be sure to indicate both your RA number that you obtained from our Returns Department AND your order number on the outside of the package. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable.
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. ShopDivine.com is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Returns mailed to SHOPDIVINE.COM may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement. Abyss by Abby, Baccio Couture, For Love & Lemons, IRO, ISSUE, Jovani, NightCap, Nookie, Three Floor and Torn, and other similar evening wear must be returned in seven 10 days and will only be refunded in the form of store credit.ShopDivine will not pay for items shipped back to us under any circumstances. We reserve the right to refuse service to anyone.